Troubleshooting

Question: When I try to connect, I get the message:



Answer: It seems that the modem is either not plugged in your computer or not switched on or is damaged. Make sure it is connected properly on your computer and switched on.

Question: When I try to connect, I get the message:

Answer: Check that your modem is connected to the telephone line and that the telephone line is working.

Question: When I try to connect I get the message:

Answer: There could be an error in either the number you are dialing, your Network Settings or your modem is malfunctioning.

Question: While verifying user name and password this message appears:

Answer: Check your user name, password and the telephone number you are dialing.

Question: I get connected but my browser  shows a blank page or I cannot view any page I type in the address bar:

Answer:
a) Network Settings

b) Proxy Settings

Question: I get connected but when I open my browser I get:

"This program has performed an illegal operation"

Answer: There is a problem with your program. Contact the technician who has installed it to help you re-install it.

Question: When I try to retrieve my emails I get:

Answer: Enter your correct mail login and password.

Question: While I send and receive I get:

Answer: Mail Server Names